Knowledge Base
Getting Started
- New User Guide - Getting Started with WordFly
- Follow WordFly!
- Where should I start?
- How to setup my browser for WordFly
- How do I clear my browser cache?
- WordFly School info and trainings
- How to create and send an email campaign
- Can I send an email without an unsubscribe link?
- How to start creating an email design
- How to duplicate or copy an email design
- What is responsive email design and where is it supported?
- Email creative best practices
Pages
Modern Editor
- Introduction to Modern Editor (responsive design)
- Editing the HTML or CSS of your design
- Keyboard shortcuts in Modern Editor
- Styles: font, headline, padding & more!
- Columns: sizes, padding, reverse stack on mobile, scale on mobile
- Buttons: corners, bold text, stretch and trendy designs
Personalization
- How does personalization work? (list data mapping)
- Data Fields: WordFly's default data fields (First Name, City, WordFly Origin...)
- Data Fields: creating new data fields, updating and deleting
- Data Fields: date and number data fields
- Data Fields: Importing HTML into data fields
- Data Fields: creating personalized URL with data fields
Account
- How to create user logins and manage permissions
- How to unlock a user's account or reset their password
- How to setup and use Labels
- WordFly billing: what to expect and downloading invoices
- Email pricing plan: selecting a plan and FAQs
- Pages pricing plan: selecting a plan and FAQs
Subscribers
- How to merge my CRM list with my WordFly signup list
- Subscriber Insights: reviewing and exporting insight data
- How to import a list from a file
- How should I name my CSV files?
- How to add an existing list to a list
- How to manage unsubscribes and hard bounces in my lists
Testing
- How to send a test email
- How to export a png or pdf of my email design
- How to test personalized content
- How to review my email design (Template Review)
- Why is my organization name and address missing?
- Inbox Preview: test email across 30+ email clients
Reporting
- How to review sent emails for last month
- How to see campaign summary at a glance
- Sent email campaigns: reviewing results and calculations
- How does open tracking work?
- How does click tracking work? (email and SMS)
- What is an unsubscribe?
Deliverability
- How to keep emails out of the Spam folder
- How to increase email campaign engagement
- Sending with a dedicated IP
- Sending with a shared IP
- IP warm-up plan
- How to publish DKIM in our DNS
SMS
Tessitura
- How to import a Tessitura List Manager list
- How to import a Tessitura Extraction list
- How to import a Tessitura list from a file
- How to create a List Manager list in Tessitura
- How to create an Extraction in Tessitura
- How to troubleshoot Tessitura Extraction imports
Centaman
- Centaman integration 101 New User Training (video guide)
- How to test a Centaman list email campaign
- How to import a Centaman list
- How to import a Centaman list from a file
- How to create a new list (query) in Centaman
- How to create an appeal in Centaman