Knowledge Base
Getting Started
- Welcome to WordFly
- Quick Links for New Users
- Quick Links for Tessitura® Users
- Quick Links for Centaman Users
- New User Guide - Getting Started with WordFly
- Where to learn about updates and system status
- Create and send an email campaign
- Schedule an email campaign
- Create and send an A/B test email campaign
- Can I resend an email campaign?
- Can I stop or recall an email campaign?
- Can I send an email without an Unsubscribe link?
Pages
- Pages: Introduction
- Landing Pages: Create, test, and publish
- RSVP Pages: Create, test, publish, and view results
- Survey Pages: Create, test, publish, and view results
- RSVP and Survey form blocks
- Associate RSVP and Survey responses with specific subscribers
Modern Editor
- Introduction to Modern Editor
- Keyboard shortcuts in Modern Editor
- Troubleshooting editor errors: Next steps
- Buttons: Corners, bold, borders, and other styles
- Columns: Sizes, padding, alignment, reverse and scale on mobile
- Images: Uploading, editing, and positioning
Design Library
- Introduction to Blocks
- How to make custom blocks from Modern Editor
- Starter emails: Creating, using, editing, deleting
- How to browse through email designs and media
- Media: Editing images with Image Editor
- Media: Managing, uploading, organizing, and deleting media
Personalization
- How does personalization work?
- Use Conditions for personalization
- Data Fields: WordFly's default data fields (First Name, City, WordFly Origin...)
- Data Fields: Creating new data fields, updating, deleting
- Data Fields: Date and number data fields
- Data Fields: Importing HTML into data fields
Account
- Add a new user and manage permissions
- Unlock a user account or reset a password
- Help! I am having trouble logging in
- Billing: What to expect and downloading invoices
- Email Pricing Plans
- Pages Pricing Plans
Subscribers
- Subscriber Insights: Reviewing and exporting
- How to import a list from a file
- How should I name my CSV files?
- How to add an existing list to a list
- How to merge my CRM list with my WordFly signup list
- Manage unsubscribes and hard bounces
Testing
- How to send a test email
- How to export a png or pdf of my email design
- How to test personalized content
- How to review your email with Template Review
- Organization Name and Postal Address warning in Template Review
- Inbox Preview: Testing emails across 50+ email clients
Reporting
- How to review sent emails for last month
- How to see campaign summary at a glance
- Sent email campaigns: Reviewing results and calculations
- How does open tracking work?
- How does click tracking work?
- What is an unsubscribe?
Deliverability
- IP warmup plan for neutral IPs
- How to build or repair your sender reputation
- How to increase email campaign engagement
- How to keep emails out of the Spam folder
- How to safelist your emails
- How to tell if you’re on a blocklist
SMS
Tessitura
- How to import a Tessitura List Manager list
- How to import a Tessitura Extraction list
- How to import a Tessitura list from a file
- How to create a List Manager list in Tessitura
- How to create an Extraction in Tessitura
- How to troubleshoot Tessitura Extraction imports
Centaman
- Centaman integration 101 New User Training (video guide)
- How to test a Centaman list email campaign
- How to import a Centaman list
- How to import a Centaman list from a file
- How to create a new list (query) in Centaman
- How to create an appeal in Centaman