Knowledge Base
Getting Started
- New User Guide - Getting Started with WordFly
- Follow WordFly!
- Where should I start?
- How do I set up my browser for WordFly?
- How do I clear my browser cache?
- How do I create and send an email campaign?
Modern Editor
- Introduction to Modern Editor (responsive email design)
- What is responsive email design and where is it supported?
- Moving to Modern Editor from Classic Editor
- How do I add best practices links? (Modern Editor)
- How do I add an unsubscribe link? (Modern Editor)
- Setting up email styles: font, headline, padding & more! (Modern Editor)
Classic Editor
- Introduction to Layout Builder (Classic Editor)
- How do I add best practices links? (Classic Editor)
- How do I add an unsubscribe link? (Classic Editor)
- How do I add a first name or other personalization? (Classic Editor)
- How do I add dynamic images into my email template? (Classic Editor)
- How do I create a new background theme? (Classic Editor)
Email Design Tips
- Email creative best practices
- How do I duplicate or copy a template?
- How do I upload fonts for my email Template? (Modern & Classic Editor)
- How do I create a table of contents in my email? (Modern & Classic Editor)
- How do I add an animated gif to my Template? (Modern & Classic Editor)
- How do I add a calendar reminder to my Template? (Modern & Classic Editor)
Personalization
- How does personalization work? (list data mapping)
- Data Fields: WordFly's default data fields (First Name, City, WordFly Origin...)
- Data Fields: creating new data fields, updating and deleting
- Data Fields: date and number data fields
- Data Fields: Importing HTML into data fields
- Data Fields: creating personalized URL with data fields
Account Set Up
- WordFly Billing: selecting a pricing plan and FAQ's
- How do I create new users and manage permissions?
- How do I add my "From" name and address?
- Labels: create, apply, and delete
- How do I activate Google Analytics tracking?
- How do I set up and use my Facebook and Twitter integrations?
Subscribers
- Subscriber Insights: reviewing and exporting insight data
- How do I import a list of subscribers from a file?
- How do I add an existing list to a list?
- How do I manage unsubscribes and hard bounces in my lists?
- How do I send to my WordFly Signup list?
- Subscriber Profiles: Introduction (what are subscriber profiles and how to find a profile)
Testing
- How do I send a test email?
- How do I export a picture or pdf of my template?
- How can I preview personalized content? (Subscriber Preview and updating Default Test List)
- How do I review my email template?
- Why is my organization name and address missing?
- How does tracking work on links?
Reporting
- How do I see all sent emails for the last month?
- How are reporting rates calculated?
- Email clients: reviewing top email clients (by campaign or account)
- Email clients: definitions and what is recorded
- Heat maps: reviewing email clicks
- Geolocation data: how to review and use location data
Deliverability
- How do I make sure my emails don't go to the Spam folder?
- How do I increase email campaign engagement?
- Sending with a dedicated IP
- Sending with a shared IP
- How do I build my sender reputation?
- How do we publish DKIM and SPF in our DNS?
SMS
Tessitura
- Importing a Tessitura List Manager list
- Importing a Tessitura Extraction list
- Manual Tessitura List Upload
- How do I create a List Manager list in Tessitura?
- How do I create an Extraction in Tessitura?
- Troubleshooting Tessitura Extraction imports
Centaman
- Centaman integration 101 New User Training (video guide)
- How do I test a Centaman list email Campaign?
- Importing a Centaman List
- Manual Centaman List Upload
- How do I create a new list (query) in Centaman?
- How do I create an Appeal in Centaman?