Knowledge Base
Getting Started
- Welcome to WordFly
- What’s new and system status
- Quick Links for Getting Started
- Quick Links for Tessitura® Users
- Quick Links for Centaman Users
- Getting Started — New User Guide
- Send an email campaign
- Schedule an email campaign
- Send an A/B test email campaign
- Can I resend an email campaign?
- Can I stop or recall an email campaign?
- Can I send an email without an Unsubscribe link?
Pages
- Introduction to Pages
- Landing Pages: Create, test, publish
- RSVP Pages: Create, test, publish
- Survey Pages: Create, test, publish
- RSVP and Survey form blocks
- Adjust the settings of your page
Modern Editor
- Introduction to Modern Editor
- Introduction to Stylesheets and Styles
- Add an animated gif
- Add a background image or gradient
- Add a border, background color, or transparent color
- Add a calendar reminder
Design Library
- Introduction to Blocks
- Blocks: Create custom blocks from Modern Editor
- Browse email designs and media
- Media: Copy the URL of any media file
- Media: Edit images with Image Editor
- Media: Manage, upload, organize, and delete
Personalization
- Introduction to personalization
- Introduction to data fields
- About date and number data fields
- Add a dynamic image
- Add a personalized URL
- Import HTML into data fields
Account
- NEW! Manage your signup process with Pages
- Add a new user and manage permissions
- Unlock a user account or reset a password
- Help! I am having trouble logging in
- Invoices and Billing: What to expect
- Email Pricing Plans
Subscribers
- Introduction to segmentation
- Save and export a segment of your list
- Segment by data fields
- Segment by email events (opens, clicks, etc.)
- Segment by engagement
- Segment by subscriber profile data
Testing
Reporting
- About abuse complaints
- About click tracking
- About open tracking
- About soft bounces and hard bounces
- About unsubscribes
- Compare email campaigns
Deliverability
- About spam traps
- How to build or repair your sender reputation
- How to increase email campaign engagement
- How to keep emails out of the Spam folder
- How to safelist your emails
- How to tell if you’re on a blocklist
SMS
Tessitura
- Intro to Automation: Set up an automated Tessitura campaign
- Automation: Abandoned Cart email
- Automation: Membership email
- Automation: Performance Reminder email
- Automation: Post-show email
- Automation: Welcome email
Centaman
- Centaman integration 101 New User Training (video guide)
- How to create an appeal in Centaman
- How to create a new list (query) in Centaman
- How to import a Centaman list
- How to import a Centaman list from a file
- How to set up an automated Centaman campaign