See how your SMS audience is responding to your messages. Go to SMS > Conversations to view all messages that have been sent and received at your sending number, including Opt Ins, Reactions, and more.
Basics
- The Conversations page appears in all SMS customer accounts, even though all numbers may not have responses
- You can filter messages by sent/received, response type, date, or SMS number
- Click Open Conversation to view longer messages and reply directly to the sender
- A butterfly icon indicates if the sender is an existing WordFly subscriber. Click on the number to access the subscriber profile page.
- 10DLC/Toll-Free numbers: All incoming messages and outgoing auto-responses shown below will appear in the Conversations grid.
Alphanumeric sender IDs: Only YES opt-in messages for signups from the SMS Subscribe page will appear
| START messages | STOP messages | Reactions | More |
| START YES UNSTOP | STOP STOPALL UNSUBSCRIBE CANCEL END REVOKE OPTOUT QUIT | Loved Liked Questioned Emphasized Laughed | GIVE Other |
Two-way communication (10DLC/Toll-Free)
You can respond to any message, by clicking on the phone number and selecting Open Conversation. This opens a window where you can type a response.
Responses are limited to 320 characters for best deliverability. If the count exceeds the limit, we’ll show a red warning and disable the Send button. There is no limit on message segments.
Links can be included in messages and will be counted per character.