Setting up your account... for Tessitura® Users

Article author
Kirk Bentley
  • Updated

Hi there!

We’re excited to help you send great looking and effective emails on WordFly! 

This guide has everything you need to set up your account, integrate with Tessitura, and get started. When you’re done with these steps, reply to the "Getting Started" email we sent you. Your Account Manager will meet with you to make sure your account is ready to go.

  • Tessitura® Integration
  • Account Setup
  • Make Sure You Reach the Inbox
  • Schedule Account Review

Questions? We have answers. If you need help anywhere along the way, just email us or reply to the “Getting Started” email we sent.

Let’s Go!


Follow these 4 steps to activate your WordFly account and integrate with Tessitura.


#1  Tessitura® Integration


Submit a support ticket with Tessitura →

Tessitura Hosting Services manages the integration between WordFly and Tessitura. The process usually takes 5-7 days. They’ll let you know when it’s ready. Be sure to test your integration before sending.

When submitting your ticket, tell Tessitura if you plan on using any of these free optional WordFly–Tessitura integrated add-ons.

  • Add Box Office Insight custom screen
  • Configure integrated Surveys and RSVPs
  • Configure email preferences
  • Add unsubscribe override for automated email
  • Enable Source Number Tracking
  • Configure automated emails
  • Configure LP_UPDATE_EMAIL_PROMOTION stored procedure (you can do this yourself, but you might need help)
  1. Test your WordFly–Tessitura Integration in WordFly

  2. Send a test using a Tessitura list

Learn more about add ons ↓


#2  Account Setup

Your WordFly account is already open, and we have emailed login credentials to your Primary Account holder. Didn’t get the email? Check your spam folder for an email from Email us if you need help. Reach out to the Primary Account holder if you need a user account or aren’t sure if you have one.


All set? Log in, go to the Account section, and complete the steps below.
You must complete these steps before you can send email.

  1. Fill out your Organization Info

  2. Select your Email Pricing Plan

  3. Add From/Reply addresses, Google Analytics, branding, fonts

  4. Create your signup form, unsubscribe, preferences, and forward to a friend page

  5. Import unsubscribes from your previous ESP

Learn more about these steps ↓


#3  Make Sure You Reach the Inbox

IMPORTANT: You’re almost done, but this a really important step. DO NOT SKIP THIS STEP.

  1. Warm up your IP address

    If you have more than 20,000 email addresses, you’ll need to start sending slowly. If you send to all your addresses at once, you’ll harm your sender reputation and have trouble getting your emails delivered. Follow the sample IP warmup plan.

  2. Check with your IT admin to see if you have a DMARC policy on your domain.
    • If YES, you must contact support to set up your custom DKIM (required).
    • If NO, please skip to step #4 below. 

Learn more about these steps ↓


#4  Schedule Meeting To Activate Your Account For Sending. (Required)

You cannot send email through WordFly until you attend your account review.

Schedule time using the links below with your assigned Customer Experience Team Member. We will make sure all the steps have been completed correctly and that your WordFly account is ready to begin the IP Warm Up plan. 

Choose your assigned WordFly representative. 

Miguel Panayotty →

Bryan Garcia →

Not sure who to schedule the meeting with? 
Search your inbox for “Getting Started: Organization Name”






Tessitura Integration Training


Account Setup Resources


Deliverability Resources


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