Here are some tips to help you login successfully if your first attempt didn't work:
| WHAT TO CHECK | TIP |
| Check your Account Name | Your Account Name is one word, there should be no spaces. |
| Check your Email address | Your email address should be your personal company email address. |
| Check your Password | Your password needs to be typed in correctly! Make sure all-caps isn't selected or any accidental spaces or characters in your password. Passwords must be at least 6 characters and meet the security requirements. |
| Forgot your password? | Click the 'I forgot' link next to the password field to go through the steps of resetting your password. |
| Are you resetting your password? | In the reset password process you need to provide the new temporary password first and then type in your new password twice. |
| Check your security question and answer | In the password reset process, users will be asked to answer the original security question and answer provided when the user's login was initially set up. |
| Locked out? |
WordFly locks your account after 3 failed attempts to login to your account. Once your account is locked, you can: -Reach out to someone on your team with 'Manage Users' permissions to unlock your account. -If no one on your team is available to help, email us for assistance getting back in to your account. |