Help! I am having trouble logging in

Article author
Miguel Panayotty
  • Updated

Here are some tips to help you log in successfully if your first attempt didn’t work:


Check your Account Name Your Account Name is one word. There should be no spaces.
Check your Email address Your email address should be your personal company email address.
Check your Password Make sure all-caps isn’t selected or any accidental spaces or characters in your password. Passwords must be at least 6 characters and meet the security requirements.
Forgot your password? Click the I Forgot link next to the password field to go through the steps of resetting your password.
Are you resetting your password? In the password reset process, provide the temporary password first and then type in your new password twice.
Check your security question and answer In the password reset process, you will be asked to answer the original security question and answer provided when your login was set up for the first time.
Locked out?

For security, WordFly locks your user account:
• If you have not logged in within the past 180 days
• After three failed login attempts.

Once your user account is locked, you can:

Reach out to someone on your team with 'Manage Users' permissions to unlock your account.

If no one on your team is available to help, email us for assistance.