Here are some tips to help you log in successfully if your first attempt didn’t work:
| WHAT TO CHECK | TIP |
| Check your Account Name | Your Account Name is one word. There should be no spaces. |
| Check your Email address | Your email address should be your personal company email address. |
| Check your Password | Make sure all-caps isn’t selected or any accidental spaces or characters in your password. Passwords must be at least 6 characters and meet the security requirements. |
| Forgot your password? | Click the I Forgot link next to the password field to go through the steps of resetting your password. |
| Are you resetting your password? | In the password reset process, provide the temporary password first and then type in your new password twice. |
| Check your security question and answer | In the password reset process, you will be asked to answer the original security question and answer provided when your login was set up for the first time. |
| Locked out? |
For security, WordFly locks your user account: Once your user account is locked, you can: Reach out to someone on your team with 'Manage Users' permissions to unlock your account. If no one on your team is available to help, email us for assistance. |