Here are some tips to help you log in successfully if your first attempt didn’t work:
|WHAT TO CHECK||TIP|
|Check your Account Name||Your Account Name is one word. There should be no spaces.|
|Check your Email address||Your email address should be your personal company email address.|
|Check your Password||Make sure all-caps isn’t selected or any accidental spaces or characters in your password. Passwords must be at least 6 characters and meet the security requirements.|
|Forgot your password?||Click the I Forgot link next to the password field to go through the steps of resetting your password.|
|Are you resetting your password?||In the password reset process, provide the temporary password first and then type in your new password twice.|
|Check your security question and answer||In the password reset process, you will be asked to answer the original security question and answer provided when your login was set up for the first time.|
For security, WordFly locks your user account:
Once your user account is locked, you can:
Reach out to someone on your team with 'Manage Users' permissions to unlock your account.
If no one on your team is available to help, email us for assistance.