Here are some tips to help you login successfully if your first attempt didn't work:
|WHAT TO CHECK||TIP|
|Check your Account Name||Your Account Name is one word, there should be no spaces.|
|Check your Email address||Your email address should be your personal company email address.|
|Check your Password||Your password needs to be typed in correctly! Make sure all-caps isn't selected or any accidental spaces or characters in your password. Passwords must be at least 6 characters and meet the security requirements.|
|Forgot your password?||Click the 'I forgot' link next to the password field to go through the steps of resetting your password.|
|Are you resetting your password?||In the reset password process you need to provide the new temporary password first and then type in your new password twice.|
|Check your security question and answer||In the password reset process, users will be asked to answer the original security question and answer provided when the user's login was initially set up.|
WordFly locks your account after 3 failed attempts to login to your account. Once your account is locked, you can:
-Reach out to someone on your team with 'Manage Users' permissions to unlock your account.
-If no one on your team is available to help, email us for assistance getting back in to your account.