Having trouble logging in?

Article author
Miguel Panayotty
  • Updated

Here are some tips to help you log in successfully if your first attempt didn’t work:


Check your account name There should be no spaces in your account name.
Check your email address The email address should be your personal company email address.
Check your password Make sure caps-lock isn’t selected. Check for any accidental spaces or characters. Passwords must meet the character count and security requirements.
Forgot your password? Click the I Forgot link next to the password field to go through the steps of resetting your password.
Are you resetting your password? In the reset password process, provide the temporary password first and then type in your new password twice.
Check your security question and answer In the reset password process, you will be asked to answer the original security question and answer you provided when you set up your login for the first time.
Locked out?

For security, WordFly locks your user account...

• If you have not logged in within the past 180 days
• After three failed login attempts

Once your user account is locked, you can...

• Ask someone on your team with Manage Users permissions to unlock your account
• If your team is not available to help, email us for assistance