What determines an invalid address?

In this article

What is an invalid address

How are invalid addresses processed

How to export invalid addresses

 

 

What determines an invalid address

An invalid address is flagged when there are syntax or domain issues with an email address when it is imported.

 

Commons characteristics of invalid addresses:

  • A subscriber's email address is missing information. For example, jane@gmail is missing .com, and jame@gmailcom is missing the ".".
  • A subscriber's email address has spaces. For example, jane @gmail.com. These spaces make the address invalid.
  • A subscriber's email address contains typos. WordFly looks for common top level domains and finds errors to prevent bounces. For example, jane@gmai.com or jane@yhoo.com are flagged as invalid because Gmail and Yahoo were misspelled.

A simple adjustment to the email addresses will fix the issue on the next list import.

 

 

How are invalid addresses processed

WordFly suppresses invalid addresses at the time the list is imported to avoid receiving a hard bounce for the address. The invalid addresses will appear on the List Summary page, under Subscriber Import Issues > Invalid Addresses.

 

 

 

How to export invalid addresses

From the List Summary page, under Subscriber Import Issues, select the Export button to export all your import issues including invalid addresses. Learn more