The Tessitura v15 upgrade may require changes to your WordFly services installation as well as other updates. Review these changes and FAQs for Tessitura v15.
All Tessitura organizations have been upgraded to WordFly-Tessitura integration v3 services which are compatible with v15 Tessitura. All the existing WordFly functionality is the same. You may use this time to try out WordFly’s Pages feature and the Pages Tessitura Integration which is available on the v3 services.
Non-US Customers using the WordFly-Tessitura integration should check List Manager list ordering in the WordFly UI. If lists are returning with a US date format you will need to work with your hosting provider to update the IIS culture setting. Learn more
In Tessitura v15, as in v14, Contact Permissions are a new option for managing the global unsubscribe. Tessutura plans to replace Contact Restrictions with Contact Permissions in future upgrades (a migration path will be provided). What does this mean for the WordFly-Tessitura integration?
Organizations upgrading to Tessitura v15 have the option to start using Contact Permissions rather than Contact Restrictions for managing the global unsubscribe. Organizations planning to use Contact Permissions for the global unsubscribe will need to update the LP_UPDATE_EMAIL_PROMOTION stored procedure to handle how unsubscribe responses update the Contact Permission for email.
Organizations using WordFly's integration with Tessitura preferences should also review the LP_WF_PREFERENCE_UPDATE_CUSTOMER stored procedure to ensure it is still handling preference updates (contact purposes, interests, and attributes) in the best way possible. In most cases, no changes will be necessary for this procedure.
Using Contact Permissions for subscriber preferences
In WordFly, Contact Permissions have been added as an additional WordFly Preference Type for the WordFly-Tessitura preferences feature. At this time, the default LP_WF_PREFERENCE_UPDATE_CUSTOMER stored procedure can only process contact purposes, attributes, and interests. Additional code must be added to the stored procedure in order to process contact permissions. Email WordFly support for the additional code.
List and Output Set issues to be aware of in Tessitura
Lists and Output sets
Tessitura Lists (List Manager lists) and Output Sets have been integrated and given a streamlined workflow and refreshed user interface in v14+. Please plan to review all the help materials provided by Tessitura for changes to Output Sets and Lists in the new workflow. You will need to make changes to your output sets as part of the new workflow. Tessitura has an output elements and parameters migration guide that is helpful for understanding what you need to do on the database side.*
Additionally, some organizations have noticed that Extractions using certain output sets need those output sets made available to WordFly. If users receive an integration error message when selecting a download for an Extraction import, then the output set is not available to WordFly and needs the TMS box checked or the control group correct. Learn more about troubleshooting Extractions.
*Note that these list and output set changes in Tessitura do not alter what is provided to WordFly. Your list imports (including triggered campaign imports) will all work the same through the integration. However, you will still need to follow Tessitura's lead on making the appropriate updates to your output sets. If any elements change in Tessitura then you may need to re-assign (and re-map) your triggered campaign lists in WordFly.
List Manager lists
There is at least one known defect and resolution noted by Tessitura.
DEVOLD-6926 - SSRS reports and lists set to dynamic were not being updated as expected. The workaround is to schedule the Generate a List Utility to run prior to the WordFly scheduled list import so lists are up-to-date when the WordFly requests the list. The issue is resolved in v15.1.
There are a couple known defects and resolutions noted by Tessitura.
Defect 140590 - Specifying an Output Set when extracting constituents causes the Extraction to fail. This defect is resolved as of service pack 15.0.3 (released week of January 28).
Workaround options - either extract the data without using an output set, or extract to a list and then output that list using an output set.
Defect 142710 - Extractions do not create promotions when extracting to a file. This defect has been resolved but has not been released for implementation yet.
Workaround options - for a single source, extract to a List Manager list then import the list into WordFly. The process of generating the list and selecting promotion attributes happens in the WordFly import process.
Defect 140519 - Description "When 'Include Source File' is checked the Extraction will fail with an error message "Cannot drop the view"". This issue was resolved in May 2019. If you are experiencing this issue, upgrade to the most recent version of v15 Tessitura.