Upcoming Server Maintenance - December 10, 2016

We're making important security and stability upgrades to our server environment. To complete the updates, WordFly will be offline for a short period of time.

 

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WORDFLY WILL BE OFFLINE
SATURDAY, DECEMBER 10, 2016
9-10 AM PACIFIC

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What users need to know:

WHAT IS AFFECTED DURING THIS TIME?

FAQs ABOUT UPCOMING SERVER MAINTENANCE WINDOW

 

 

WHAT IS AFFECTED DURING THIS TIME?

 

You will not be able to log into WordFly from 9-10 am. View in your time zone

Images in emails will not display for approximately 5 minutes.

Tracked links in emails will not redirect for approximately 5 minutes.

Campaign reporting data will not be collected or synced with CRMs for approximately 5 minutes.

Scheduled and triggered campaigns will be paused for approximately 15 minutes. When maintenance is complete, all campaigns that had been scheduled to send during this time will begin sending. 

 

FAQs ABOUT UPCOMING SERVER MAINTENANCE WINDOW

 

What do you mean by 'Tracked links in emails will not redirect'?

When you send emails in WordFly all valid links are converted to tracking links by default. WordFly is then able to track clicks and other subscriber response data in the Reporting section (this is also sent back to CRMs in integrated accounts).

URL TRACKING EXAMPLE
URL without WordFly tracking http://wordfly.com
URL with WordFly tracking http://tracking.wordfly.com/click?sid=MTM0XzE5MzYxXzQxMTgxXzY4ODc&l=d1293c61-ac05-e611-bb2d-e41f1345a46a&utm_source=wordfly&utm_medium=email&utm_campaign=McTommersonNewsletter&utm_content=version_A

During the service window all the links in your email that have been converted to tracking links will not redirect to their appropriate locations for approximately 5 minutes. This includes the WordFly Unsubscribe, View Email in Browser, and Forward to a Friend links.

 

Will untracked links redirect?

If you need to ensure that your links redirect during this maintenance window, you may choose to turn off WordFly tracking so the link used in your email isn't converted to a tracking link (i.e., "http://tracking.wordfly.com..."). With tracking disabled, the link will work normally during and after the server maintenance window. Note: No reporting data is collected for untracked links.

 

To turn off tracking: In your campaign, go to the Testing tab > Full Review section to select which links to remove tracking.

 

Learn how to turn off tracking: How to remove tracking on email links 

 

 

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