Error in template: what steps to take (Modern Editor)

We will warn users working in email templates when there is an issue in the template that needs to be resolved before sending the email. If you receive a notification about an issue this support post might be able to help.

 


Topics covered in this article:

URL may be tied to a specific subscriber

Script tag warning

Template will not save

 

 

URL may be tied to a specific subscriber

 

 

This error helps users know when a tracking link from a sent email is being inserted into the email template. In other words, the link being used has a unique subscriber ID in it which means it won't be tracked correctly if used in a new sent email.

Example of a WordFly tracking link with a unique subscriber ID:

http://tracking.wordfly.com/click?sid=NTUwXzEzNzdfNV83MTTTT&l=0d00e3e4-6002-e611-bb2d-e41f1345a46a&promo=&promo=

 

Solution

All links in the template should be the correct link for the location it will redirect to.

 

You should check all your links to make sure each one is the fully qualified link, starting with the proper HTTP protocol. You can also check your links under the campaign's Testing tab > Full Review. Learn more about template full review.

 

 

Script tag warning

 

 

This error helps users know that script tags are in the template code. Script tags are allowable if added for design or specific behavior in the email. However, any unnecessary script tags may cause editing and deliverability issues.

 

Script tags can be inserted either from adding them manually, or from browser plug-ins that add the scripts automatically.

 

Example of script tag in template HTML:

The tag starts with <script> and ends with </script>.

 

 

Solution

The script tag should be eliminated from your email template if it is not needed for the design or behavior of the email.

Click on the HTML tab (lower left side of the editor) and search the code for "script" to locate the tags. Delete the entire script tag from the start of the <script> to the closing </script> your HTML. Tags may be in multiple locations, make sure to remove all script tags.

 

 

 

Template will not save

 

When a template simply will not save it is usually an indication that the code is missing something fundamental to work. Email us for help with updating your template.

 

 

 

 

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