Create a WordFly support account

In this article

Benefits of having a WordFly support account

Have you already emailed WordFly support?

How to create a new WordFly support account

Updating tickets in your WordFly support account

 

Any user can create a WordFly support account to track the progress of current tickets or review previous tickets. You don’t need to have an account to send us a question.

 

Benefits of having a WordFly support account

Creating an account will allow you to see tickets you have opened with WordFly support. See the status of your tickets (open, pending, and solved), track progress of questions/requests/issues, or reference previous ticket resolutions.

 

Use the Status dropdown to filter through your tickets.

  • Open: This status means the ticket is in WordFly's court and we'll be getting back to you as soon as possible.
  • Awaiting for your reply: This status means WordFly is waiting for you to give an update.
  • Solved: This status means the ticket question/request/issue has been addressed and the ticket is no longer awaiting any replies from you or WordFly.

 

Click over to Requests I'm CC'd on to see tickets you have been added to as a CC. Filter through tickets here as well.


Here's an example of what you'll see when logged in...

 

 

 

Have you already emailed WordFly support?

If have worked with WordFly support through email, you already have an account set up. Once your email is in our system, it’s just a matter of resetting your password to access your account.

 

To reset your support account password

 

1.Go to http://support.wordfly.com

 

2. Click Sign In from the header nav

 

3. Click Get a password

 

4. Enter your email in the email field

(Hint: This is probably your work email. It is the email used to correspond with support@wordfly.com)

 

4. Click on the Submit button

This will send an email to the email address you entered in.

 

*You'll see a success message like this...Since you are an existing user, we are sending you an email with a link to reset your password.

 

7. Go to the inbox of the email you used for the sign up

 

8. Open the reset email from WordFly Support

 

9. Click on the password reset link in the email

 

10. Enter in your new password in the password field then click Change Password

 

11. You’re all set!

You're automatically logged in. Learn about updating your tickets and viewing previous resolutions.

 

12. Click on your name in the upper right corner and select 'My Activities'

This will take you to your requests with WordFly support. Learn how to update your tickets.

 

 

 

How to create a new WordFly support account

Use this option if you have never emailed WordFly support before. If you have worked with support@wordfly.com over email, learn how to reset your password to access your account.

 

1.Go to http://support.wordfly.com

 

2. Click Sign In from the header nav.

 

3. Click Sign up from the Sign in window.

 

4. Fill out all the required * fields and click Sign Up.

 

5. Go to the inbox of the email you used for the sign up.

 

6. Open the email from WordFly support.

 

7. Click on the verification link in the WordFly support email.

 

8. You'll be redirected to a new window, enter a password for your WordFly support account and then click Set Password.

 

Password requirements:

  • must be at least 6 characters
  • must be different from username
  • must include letters in mixed case and numbers
  • must include a character that is not a letter or number

 

9. You have an official WordFly support account now!

 

You're logged in automatically after setting your password. You can logout by clicking your name in the upper right corner then select Sign Out.

 

10. Click on your name in the upper right corner and select 'My Activities'.

This will take you to your requests with WordFly support. Learn how to update your tickets.

 

 

 

Updating tickets in your WordFly support account

Once you have a WordFly support account created, you can see your open, pending, and solved tickets anytime. Log in to see the status of your tickets and/or send updates.

 

1. Log in to your WordFly support account

 

2. Once logged in, click on your name in the upper-right and select 'My Activities'

This will take you to your requests.

 

3. Under Requests, click on your ticket

 

4. Add a reply to a ticket here. Enter your reply and click Add reply.

You can also just reply to your ticket within your email inbox. Either way works.