Where do subscriber email responses show up in Centaman?

Summaries of subscriber email responses are processed into member correspondence records. All responses from a WordFly Campaign are sent back to Centaman (opens, clicks, hard and soft bounces, as well as opt-outs and abuse complaints).

 

Reviewing email responses on the Member Record

 

WordFly email responses can be seen within member correspondence in Centaman under the section Membership/CRM module and specific Member Records.

 

1. Go to Launchpad and select the following in this order...

  • Select CRM/Memberships
  • Select Organizations, Members and Constituents

 

2. Search for the specific Member Record you are looking up.

 

3. In the Member Record, select Options > Correspondence.

 

This is where you will see WordFly email responses for the subscriber!

 

 

 

 

Example of an ‘open’ email response on a member record in Centaman:

 

 

 

At a closer glance…

  • ‘Date and Time’: This refers to the exact time when the email response happened after the email was sent.
  • ‘Type’: This refers to the correspondence initiated, for WordFly emails the type will be ‘WordFly Email’ or just ‘Email’.
  • ‘Subject’: More information about what was the response is for will be included here if sourceID is mapped during the import process.

 

Centaman_WordFlyemailresponses_subscriberrecord_closer.png

 

 

 

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