Troubleshooting Tessitura list imports - enabling logging

You've tried importing an Extraction or List Manager list from Tessitura into WordFly and you're running into issues. WordFly Support can do more investigation with Tessitura logging enabled.

 

We will ask you to enable a specific type of logging: Tessitura Logging OR Diagnostic Logging

 

TYPE OF LOGGING

WHAT THIS LOGGING CAPTURES

TESSITURA LOGGING

Enable Tessitura logging to troubleshoot list imports

*see document attached "wordfly-support-logging.pdf"

DIAGNOSTICS LOGGING

Enable Diagnostics logging to troubleshoot integration connections

*see attached document "wordfly-support-logging-diagnostic.pdf"

 

IMPORTANT: In order for the logging to be written to the log file the WordFly identity account in IIS needs to have permission to write to the log folder.

 

Once logging is enabled we will ask you to rerun the list import and test your integration in WordFly. Log files should be generated, reply to your support ticket with the log files attached.

 

After troubleshooting is complete, disable logging so that log files are not continuously generated.

 

 

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