We will ask you to enable a specific type of logging: Tessitura Logging OR Diagnostic Logging
|TYPE OF LOGGING||
WHAT THIS LOGGING CAPTURES
Enable Tessitura logging to troubleshoot list imports
*see document attached ""
Enable Diagnostics logging to troubleshoot integration connections
*see attached document "wordfly-support-logging-diagnostic.pdf"
IMPORTANT: In order for the logging to be written to the log file the WordFly identity account in IIS needs to have permission to write to the log folder.
Once logging is enabled we will ask you to rerun the list import and test your integration in WordFly. Log files should be generated, reply to your support ticket with the log files attached.
After troubleshooting is complete, disable logging so that log files are not continuously generated.