Unlock a user account or reset a password

In this article

Unlocking a user account

Resetting a user password

Help! I am having trouble logging in

 

Unlocking a user account

Any user with Manage Users permissions can unlock accounts and reset passwords for other users in WordFly. Users are locked out after they have attempted to access their account three times with incorrect credentials.

 

1. Go to Account

 

2. Select Users

 

3. Select the user that is currently having trouble accessing WordFly, select their name

 

4. Scroll down the user’s page and select Unlock User

 

Please take note:

  • This does not send out a notification to the user that their account is unlocked
  • Make sure there are no accidental spaces in your password
  • Remove all caps and spaces from account name on the login screen

 

 

 

Resetting a user password

When a user cannot recall their WordFly password, their password can be reset in order to allow them to create a new one.

 

Tip: Any user can reset their own password from the WordFly login screen by selecting 'I forgot' next to the password section.

 

1. Go to Account

 

2. Select Users

 

3. Select the user that is currently having trouble accessing WordFly, select their name

 

4. Scroll down the user’s page and select Reset Password.

 

Please take note:

  • Selecting this option will send out an email to the user
  • They should watch for an email from buzz@wordfly.com
  • This email will include a new password that will allow the user to reset their credentials

 

 

 

Help! I am having trouble logging in.

 

WHAT TO CHECK TIP
Check your Account Name Your Account Name is one word. There should be no spaces.
Check your Email Address Your email address should be your personal company email address.
Check your Password Your password needs to be typed in correctly. Make sure all-caps isn’t selected or any accidental spaces or characters in your password. Passwords must be at least six characters and meet the security requirements.
Forgot your password? Click the 'I forgot' link next to the password field to go through the steps of resetting your password.
Are you resetting your password? In the reset password process, provide the new temporary password first. Then type in your new password twice.
Check your security question and answer In the password reset process, you are  asked to answer the original security question and answer provided when the your login was initially set up.
Locked out?

WordFly locks your account after three failed attempts to log in to your account. Once your account is locked, you can:

Reach out to someone on your team with 'Manage Users' permissions to unlock your account.

If no one on your team is available to help, email us for assistance.