Unlock a user account or reset a password

Article author
Bryan Garcia
  • Updated

Having trouble logging in?

 

WHAT TO CHECK TIP
Account Name Your Account Name is one word. There should be no spaces.
Email Address Your email address should be your personal company email address.
Password Your password needs to be typed in correctly. Make sure all-caps isn’t selected. Check for any accidental spaces or characters in your password. Passwords must be at least six characters and meet the security requirements.
Forgot your password? Click the 'I forgot' link next to the password field to go through the steps of resetting your password.
Are you resetting your password? In the reset password process, provide the new temporary password first. Then type in your new password twice.
Security question and answer In the password reset process, you are  asked to answer the original security question and answer provided when the your login was initially set up.
Locked out?

For security, WordFly locks your user account:
• If you have not logged in within the past 180 days
• After three failed login attempts.

Once your user account is locked, you can:

Reach out to someone on your team with 'Manage Users' permissions to unlock your account.

If no one on your team is available to help, email us for assistance.

 

 

Unlock a user account

Any user with Manage Users permissions can unlock accounts and reset passwords for other users in WordFly. Users are locked out if they have not logged in within the past 180 days or after they have attempted to access their account three times with incorrect credentials.

 

1. Go to Account

 

2. Click Users

 

3. Select the person who is currently having trouble accessing WordFly

 

4. Scroll down the page and select Unlock User

 

Please take note:

  • This does not send out a notification to the user that their account is unlocked
  • Make sure there are no accidental spaces in your password
  • Remove all-caps and spaces from account name on the login screen

 

Reset a user password

When a user cannot recall their WordFly password, their password can be reset in order to allow them to create a new one.

 

Tip: Any user can reset their own password from the WordFly login screen by selecting 'I forgot' next to the password section.

 

1. Go to Account

 

2. Click Users

 

3. Select the person who is currently having trouble accessing WordFly

 

4. Scroll down the page and select Reset Password

 

Please take note:

  • Selecting this option will send out an email to the user
  • They should watch for an email from buzz@wordfly.com
  • This email will include a new password that will allow the user to reset their credentials

 

 

 

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