How do I add my "From" name and address?

You can add as many different "From" names and "Reply-to" addresses in your account as you'd like.

 

Do you need a new sending domain? To add more than one sending domain you'll need to contact us to get some help with setting up DKIM and SPF records for that new domain.

 


Topics covered in this article:

Add a new "From" name

Add a new "Reply-to" address

Set a default From name and Reply-to address for new email Campaigns

Managing auto replies to the From/Reply-to address

 

 

To add a new "From" name:

 

The "From" name is the name your subscriber will see in their inbox when they receive your email. This should be a recognizable name for your brand, typically the Organization Name is used.

 

Example of "From" name for an email in the inbox

 

 

Easily add new From names for your account under Account > Email Settings following these instructions.

 

1. Go to Account > Email Settings.

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2. Click on "Add another" and type in the "From" name.

 

 3. Click Save my changes

 

 

 

 

To update your "Reply-to" address:

 

The "Reply-to" address is the email address your subscriber will see in their inbox when they receive your email. This should be a recognizable address for your brand, do not use a 'no-reply' email address. In fact, studies show that valid From/Reply to addresses that subscribers do reply to help increase your inbox placement at ISP's because it sends a message to the ISP that the subscriber is engaged with your brand.

 

Example of "Reply-to" address for an email in the inbox

 

 

Easily add new Reply-to addresses for your account under Account > Email Settings following these instructions.

 

1. Go to Account > Email Settings.

Account.PNG

 

2. Click on "Add another" in the From/Reply-To Email Address section.


3. Type in the "Reply-to" address you want to use (everything before the @ symbol).

Keep in mind that this address needs to be a real address and something you have access to.

 

4. Use the drop-down selector to choose the domain you want to use.

 

Click on the down arrow next to the drop down box and select the domain. If the domain you want to use doesn't appear in the dropdown, you'll need to add a new domain. Please contact support@wordfly.com to get our assistance with adding a new domain.

 


4. Click Save my changes.

 

 

 

Set a default From name and Reply to address for new email Campaigns

 

You can easily set a default From name and Reply to address under Account > Email Settings. Just click on the radial to the left of the one you want to make a default and then Save your changes. The next time you go to send a new email Campaign your selections will be the default on the Campaign's Settings tab.

 

1. Go to Account > Email Settings.

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2. Select the radial to the left of the From Name and Reply to address you would like to set as the default.

 

 

4. Click Save my changes.

 

 

 

 

Managing auto replies to the From/Reply-to address

 

The auto-replies from your sent email will go to the from/reply to address you have selected in WordFly. There's no way to turn those replies off since those are being generated by the subscriber's inbox and returning to you (WordFly isn't sending those to your From/Reply-to address inbox).

We suggest setting up a mailbox rule in the inbox where the emails are going so that the auto-replies are easier to handle. Alternatively, if those emails are going to someone, you could use a different From/Reply-to address that goes to an inbox that doesn't bombard someone specific. Anyway you decide your From/Reply-to address should be a working address that a subscriber can reply back to if they want to reach someone at the organization after receiving one of your emails. 

 

 

 

 

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