Set up Email Settings, From Name, or Reply-To Address

In this article

Add a From Name or Reply-to Address
Add your Organization Name and Postal Address
Add a Best Practices Paragraph
FAQs

 

 

Add a From Name or Reply-to address

Your From/Reply-to name and address is the first information your email subscribers will see in their inbox. Sending from a consistent From/Reply-to name and address is important for brand recognition and inbox deliverability.

 

The From name is the name your subscriber will see in their inbox when they receive your email. Typically the organization name is used. The Reply-to address is the email address your subscriber will see in their inbox when they receive your email. It’s best to use a real address that can receive emails. Avoid using a no-reply email address. A valid From/Reply-to address helps your inbox placement because it sends the message to the ISP that the subscriber can engage with your brand by replying.

 

 

 

 

To add a From name

 

Easily add new From names for your account under Account > Email Settings following these instructions.

 

1. Go to Account

 

2. Select Email Settings

 

3. Click on Add another

 

4. Type in the From name and click Add

 

 5. Click Save

 

 

To add a Reply-to address

Easily add new Reply-to addresses for your account under Account > Email Settings following these instructions.

 

1. Go to Account

 

2. Select Email Settings

 

3. Click on Add another

 

4. Type in the Reply-to address and select the sending domain from the dropdown

 

5. Click Save

 

 

To set a default From name and Reply-to address

Go to Account > Email Settings to select a default name and address. Your selections will then appear by default on the email campaign’s Settings tab. The non-default From names and Reply-to addresses can be selected during email campaign setup as well.

 

1. Go to Account

 

2. Select Email Settings

 

3. Select the option to the left of the From Name and Reply-to address you would like to set as the default

 

4. Click Save

 

 

 

Other fields

 

Best practice content refers to content that should always be present in your email. Under US email laws, every email must contain an Organization Name and Postal Address. Other countries have the same laws around the sender name and address content. It's also helpful to inform subscribers by they are receiving the email and this is typically called the Best Practices Paragraph.

 

To add an Organization Name and Postal Address

 

1. Go to Account

 

2. Select Email Settings

3. Under Organization Name and Address, write in your information exactly as you will have it displayed in your email designs

 

4. Click Save

 

WordFly will also check for Organization Name and Postal Address in your emails assigned to email campaigns. This content is checked in the Testing tab of the email campaign under the Full Review section. WordFly will flag this content as missing if it is not present in the email design or if it doesn't match what you have set in Account > Email Settings. Learn more about this content check

 

 

To add a Best Practices Paragraph

 

1. Go to Account

 

2. Select Email Settings

3. Under Best Practices Paragraph, write in your information exactly as you will have it displayed in your email designs

Sample text:

You are receiving this email because you opted to receive updates and alerts from McTommerson Center. If you wish to no longer receive these emails, please click the unsubscribe link in this email.

 

4. Click Save

 

 

FAQs about From/Reply-to addresses

 

Adding a new sending domain for From/Reply-to addresses

When we create your account, it will be set up with at least one sending domain. This is the domain portion of your Reply-to email address used for sending emails. For example, "wordfly.com" is the domain for support@wordfly.com. You can add as many From/Reply-to addresses as needed in WordFly. However, if you need to send with a new or additional domain, there are a few steps that need to be taken before this domain can be added to your Email Settings.

 

To add a new sending domain, please contact us.

 

Managing auto replies to the From/Reply-to address

Auto-replies from your sent email will go to the From/Reply-to address you have selected in WordFly. There’s no way to turn those replies off since those are being generated by the subscriber’s inbox and returning to you. (WordFly isn't sending them to you). We suggest setting up a mailbox rule in the inbox where the emails are going so that the auto-replies are easier to handle. Alternatively, if those emails are going to someone, you could use a different From/Reply-to address that goes to an inbox that doesn't bombard someone specific. Anyway you decide your From/Reply-to address should be a working address that a subscriber can reply back to if they want to reach someone at the organization after receiving one of your emails. 

 

My From/Reply-to address doesn’t match what I set up

You may notice when you’re testing that the From/Reply-to name or address doesn’t match what you set for your email campaign settings. This happens when your inbox has saved the address with this specific information. It could also happen when an email server has been configured to display a From/Reply-to address specifically this way. First, check your address book. How is the address set up? If it is incorrect in your address book, you can change it there. If it looks fine, reach out to your IT team to check how the address is configured.