From/Reply-to name and address: How to setup and manage

You can add as many different "From" names and "Reply-to" addresses in your account as you'd like.


Topics covered in this article:

What is a From/Reply-to name and address?

Add a "From" name

Add a "Reply-to" address

Set a default From/Reply-to name and address for new email Campaigns

FAQ's about From/Reply-to settings

 

 

What is a From/Reply-to name and address?

Your From/Reply-to name and address is the first information your email subscriber's will see in their inbox. Sending from a consistent From/Reply-to name and address is important for overall brand recognition and inbox deliverability.

 

From Name is "The WordFly Team" and Reply-to address is "support@wordfly.com",

 

The "From" name is the name your subscriber will see in their inbox when they receive your email. Typically the organization name is used.

 

The "Reply-to" address is the email address your subscriber will see in their inbox when they receive your email. It's best to use a real address that can receive emails. Avoid using a 'no-reply' email address. In fact, studies show that valid From/Reply-to addresses help increase your inbox placement because it sends a message to the ISP that the subscriber can engage with your brand by replying.

 

 

How to add a "From" name

Easily add new From names for your account under Account > Email Settings following these instructions.

 

1. Go to Account.

 

2. Select Email Settings.

 

3. Click on "Add another".

 

4. Type in the "From" name and click Add.

 

 5. Click Save my changes.

 

 

 

 

How to add a "Reply-to" address

Easily add new Reply-to addresses for your account under Account > Email Settings following these instructions.

 

1. Go to Account.

 

2. Select Email Settings.

 

3. Click on "Add another".

 

4. Type in the "Reply-to" address and select the sending domain from the dropdown.

 

5. Click Save my changes.

 

 

  

Set a default From name and Reply-to address for new email Campaigns

You can easily set a default From/Reply-to name and address under Account > Email Settings. Just click on the radial to the left of the one you want to make a default and then Save your changes. The next time you go to send a new email Campaign your selections will be the default on the Campaign's Settings tab.

 

1. Go to Account.

 

2. Select Email Settings.

 

3. Select the radial to the left of the From Name and Reply-to address you would like to set as the default.

 

4. Click Save my changes.

 

 

 

FAQ's about From/Reply-to settings

Review frequently asked questions about From/Reply-to settings.

 

Managing auto replies to the From/Reply-to address

Auto-replies from your sent email will go to the From/Reply-to address you have selected in WordFly. There's no way to turn those replies off since those are being generated by the subscriber's inbox and returning to you (WordFly isn't sending those to your From/Reply-to address).

 

We suggest setting up a mailbox rule in the inbox where the emails are going so that the auto-replies are easier to handle. Alternatively, if those emails are going to someone, you could use a different From/Reply-to address that goes to an inbox that doesn't bombard someone specific. Anyway you decide your From/Reply-to address should be a working address that a subscriber can reply back to if they want to reach someone at the organization after receiving one of your emails. 

 

My From/Reply-to address doesn't match what I setup

You may notice when you're testing your email the From/Reply-to name or address doesn't match what you set for your email campaign settings.

 

This happens when your inbox has saved the address with this specific information. It could also happen when an email server has been configured to display a From/Reply-to address specifically this way. First, check your address book, how is the address setup? If you find it is incorrect in your address book you can change it there. If it looks fine, reach out to you IT team to check how the address is configured.

 

Adding a new sending domain for From/Reply-to addresses

Do you need a new sending domain? To add a new sending domain you'll need to contact us to setup DKIM and the Yahoo feedback loop for the new domain.

 

 

 

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