Export unsubscribes, abuse complaints, and hard bounces

In this article

How to export unsubscribes by campaign

Export unsubscribes, abuse complaints, and hard bounces by date range

Export addresses that are excluded/blocklisted from campaigns

 

 

How to export unsubscribes (by campaign)

You can export your unsubscribe events for a single email campaign or up to 50.

 

1. Go to Reporting > Export Data

 

2. Select Events by Campaign from the dropdown

 

3. Select the campaign(s) you would like to review

You can export up to 50 campaigns at a time.

 

4. Select the Event Types to export

To see all unsubscribe types, select Opt Out, Hard Bounce, and Abuse Complaint. Then select the subscriber data fields you would like to include. Use the grey rectangle shortcuts to quickly select data fields associated with Engagement, CRM, and Preferences.

 

5. Click Start Export

 

 

 

Export unsubscribes, abuse complaints, and hard bounces (by date range)

This export is helpful if you need to do a bulk export from your account. For example, you can use this option to export all unsubscribes, abuse complaints, and hard bounces in your account.

 

Note: This export includes any email address that has recorded an unsubscribe, abuse complaint, or hard bounce, even if the event is overridden. Email WordFly support if you would like to enable a column that shows which addresses have active events.

 

1. Go to Reporting > Export Data

 

2. Select Events by Account from the dropdown, then click I’m Done

 

 

3. Select all the types of data to export and any data fields

Note, only unsubscribes, abuse complaints, and bounce events can be selected.

 

4. Click Start Export

 

 

 

Export addresses that are excluded from campaigns (blocklisted in WordFly)

 

An address can become blocklisted in WordFly in a few ways:

  • The sending status was changed to Do not contact on the subscriber’s profile page in WordFly
  • The subscriber clicked the spam button, submitting an abuse complaint
  • The unsubscribe link was clicked on a Forward to a Friend email from that address

When you export your blocklist, the Exclusion column will show the type: Do Not Contact, Abuse Complaint, or WordFly Blocklist (forward to a friend unsubscribe).

 

To export your WordFly blocklist

 

1. Go to Reporting > Export Data

 

2. Select Email Blocklist from the dropdown, then click I’m Done

 

3. Click Start Export

 

 

 

 

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