Test emails are not arriving

You've sent a test email through WordFly and it's not showing up in your inbox. There are some simple things to check first that should eliminate the problem.


Troubleshooting test emails not arriving in the inbox:


Step 1: Check your spam folder.

Step 2: Company wide spam filter.

Step 3: Are you unsubscribed?

Step 4: Is there a WordFly service disruption?



Check your spam folder.

Sometimes your test emails can sneak into spam (or junk) folder. This could happen if the word "Test" was included in the test subject line. It also might happen if your from/reply-to address is not safelisted.


Recommended solutions:



Company wide spam filter.

It's very common for organizations to have email protection services in place that keep unwanted emails from reaching users. This is a good thing because spoofing and phishing emails are real threats. Sometimes, these filters will also block WordFly emails because your emails are configured to look like they are sent from your organization.


Recommended solutions:

  • Ask your IT team safelist your WordFly IP address. If you don't know your WordFly IP address just email us and we'll let you know.



Are you unsubscribed?

If you've checked everything and you're still not receiving test emails you'll want to check that the you didn't unsubscribe from a previous email. You can use the Subscriber Search feature in WordFly to look up your subscriber profile and confirm your sending status. If you do have an unsubscribe preventing emails to your address, you can clear the unsubscribe on your profile.



Is there a WordFly service disruption?

On rare occasions, there might be a WordFly service disruption. Follow us on our status pages to keep up on any issues that could be blocking test emails from getting through.



Still not able to resolve the issue...

If you've gone through these 4 steps and you still aren't seeing test emails come through please email us to find out what it is.





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