How do I ensure images download in Outlook?

Most corporate organizations use Outlook for their email clients. You may have noticed a message at the top of your Outlook emails that says “Click here to download pictures. To help protect your privacy, Outlook prevented automatic download of some pictures in this message.”





We’ve learned some tricks to help ensure your images always download in Outlook.


Here are some suggestions:


1. Disable the picture blocking feature in Trust Center > Automatic Download.

You should be able to find this option in your Outlook settings.


Go to File > Options > Trust Center > Trust Center Settings > Automatic Download




2. Outlook relies on a properly configured Internet Explorer to download the email images that are located on the Internet.


Images may not download if Internet Explorer isn't installed or if it needs to be upgraded to the latest version. Try opening Internet Explorer to see if the images download.

If your IT team needs to configure a proxy server, follow this path:

Control Panel > Network and Internet > Internet Options > Connections tab > LAN Settings button.

Usually it will be enough to enable the option “Automatically detect settings” and disable the rest.




3. Another common issue is that Internet Explorer has been set to Work Offline.

You can change this via the Tools menu in Internet Explorer or via the File menu by pressing ALT+F.


If Internet Explorer is completely unusable, you can reset it by following these steps:

Tools > Internet Options > Advanced tab > Reset button





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