Tessitura v14 upgrade and WordFly

The Tessitura v14 upgrade requires changes to your WordFly services installation as well as other updates.  Review these changes and FAQs for Tessitura v14.


WordFly functionality


Tessitura is requiring .NET 4.6 for the v14 Tessitura upgrade. This breaks the current WordFly services. New WordFly-Tessitura integration v3 services are available and will need to be installed to continue using the integration. The new v3 services will also be required for sending Page data (RSVP and Survey responses) back to Tessitura. Please contact WordFly support for next steps.


Otherwise, there are no changes in how WordFly communicates with Tessitura.


Contact Restrictions changing to Contact Permissions


In Tessitura v14 Contact Restrictions are being phased out and replaced by Contact Permissions. What does this mean for the WordFly-Tessitura integration?


Contact Restrictions refer to Mail, Phone and E-Market Restrictions that have historically controlled a patron's opt-in status for these communication channels. These fields were present in the lower right corner of the constituent General Tab. WordFly integrated organizations would configure Tessitura's LP_UPDATE_EMAIL_PROMOTION stored procedure to handle how unsubscribe responses (@response code 5) would update the E-Market Restriction on the constituent record. The typical unsubscribe configuration was to set the E-Market Restriction to No E-Marketing.


In Tessitura v14, Contact Permissions will be replacing Contact Restrictions. The E-Market Restriction will be removed. Permissions will be located under the Contact tab of the constituent record as a new radial option. Contact Permissions will give organizations a mechanism to audit opt-in and opt-out for various Media types. For example, when a subscriber unsubscribes for Media type Email, the contact Permission will need to be updated appropriately.


The upgrade to Tessitura v14 will require all organizations to update the LP_UPDATE_EMAIL_PROMOTION stored procedure to handle how unsubscribe responses update the Contact Permission for email.


Organizations using WordFly's integration with Tessitura preferences should also review the LP_WF_PREFERENCE_UPDATE_CUSTOMER stored procedure to ensure it is still handling preference updates (contact purposes, interests, and attributes) in the best way possible. In most cases, no changes will be necessary for this procedure. 


Lastly, organizations that want to use Contact Permissions for subscriber preferences will be able to do this. WordFly is working on adding Contact Permissions as a WordFly Preference Type for the WordFly-Tessitura preferences feature (currently this feature works with Tessitura interests, attributes and contact purposes). Details on this can be reviewed in our GDPR progress: https://www.wordfly.com/gdpr-progress-update/


List and Output Set UI changes in Tessitura


Tessitura v14 List and Output Set user interface (UI) is changing. These UI changes do not change what is provided to WordFly. WordFly's new services also don't change what is provided to WordFly through the integration. Your list imports (including triggered campaign imports) should all work the same.


GDPR updates


In response to the upcoming GDPR law, Tessitura has developed several updates to meet the law's requirements. One of those updates is to ”forget customer”. Using this feature in Tessitura will not update any information in WordFly. WordFly will provide a "forget" button as well. This is in our roadmap and our progress can be reviewed here: https://www.wordfly.com/gdpr-progress-update/


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